Join The Tribe
We’d love to hear from you! Whether you have a question about our products, your order, or your wellness journey - we’re here to help.

Visit Us In-Store
It's a Lifestyle by the Barassas
Diamond Plaza 1, 1st Floor
Fourth Parklands Avenue, Nairobi
Come by and explore our full range of wellness products in person.
Call or WhatsApp: +254706918576
Email : Info@betterliving.co.ke
Logistics & Delivery Policy
At Better Living by Bidanya Barassa, we are committed to prompt and reliable delivery of your orders. Please note our delivery schedule:
- Monday to Friday: Orders placed before 1:00 pm qualify for same-day delivery; orders placed after 1:00 pm are delivered the next day.
- Saturday: Orders made before 1:00 pm are delivered on the same day; orders after 1:00 pm are processed for delivery on Monday.
- Sundays & Public Holidays: Closed.
Delivery is conducted within standard business hours; exceptions are communicated for special circumstances.
Customers receive real-time updates on order status and delivery schedule.
Return Policy
At Better Living by Bidanya Barassa, your satisfaction is important to us. Please review our return policy carefully:
Returns and Refunds
- Our return policy is valid for 7 days from the date you receive your order. After this period, we are unable to offer refunds or exchanges.
- To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
- A receipt or proof of purchase must be provided to process any return.
Special Cases
- If the return is due to our error (e.g., incorrect or damaged product), please provide a photo or video as evidence. We will gladly address the issue once verified.
Shipping for Returns
- You are responsible for paying the shipping costs to return the item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of the return shipping will be deducted from your refund amount.
- Delivery times for exchanged products may vary depending on your location.
Thank you for choosing Better Living. We strive to ensure your experience is smooth and satisfying. For any questions or assistance, please contact our customer support team.
Partner With Us
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Wellness Ambassador
Love our products and believe in living naturally?
Share Better Living with your audience! Perfect for creators, coaches, or anyone passionate about wellness. -
Retail Stockist
Want to stock Better Living products in your store or spa?
We partner with select retailers who align with our mission of sustainability and well-being.
